HIPAA Privacy Notice

Notice of Privacy Practices

Our Commitment to Your Privacy

NeoProlab Couriers is dedicated to maintaining the privacy of your protected health information (PHI). As a medical courier service, we transport health information between healthcare providers, laboratories, and facilities, and we are required by law to maintain the privacy of PHI.

How We Use and Disclose Health Information

We use and disclose health information for treatment, payment, and healthcare operations, including:

Your Health Information Rights

You have the right to:

1. Request Restrictions: Ask us to limit how we use or disclose your health information.
2. Access Your Information: Request to see or get a copy of your health information.
3. Request Amendments: Ask us to correct health information you believe is incorrect.
4. Receive an Accounting: Request a list of disclosures we have made of your health information.
5. Request Confidential Communications: Ask us to contact you in a specific way or at a specific location.
6. Receive a Paper Copy: Get a paper copy of this notice at any time.

Our Responsibilities

We are required by law to:

• Maintain the privacy and security of your protected health information
• Provide you with this notice of our legal duties and privacy practices
• Notify you promptly if a breach occurs that may have compromised the privacy or security of your information
• Follow the duties and privacy practices described in this notice
• Train our staff on privacy and security protocols
• Use secure transport methods and technology to protect health information

Security Measures

To protect your health information during transport, we implement:

• Secure, locked transport containers
• Tamper-evident seals and tracking systems
• Trained, certified couriers with background checks
• GPS tracking and real-time monitoring
• Chain-of-custody documentation
• Secure data transmission and storage

Changes to This Notice

We reserve the right to change the terms of this notice at any time. The new notice will be effective for all health information we maintain. You can always request the most current notice from our office.